Frequently Asked Questions
Everything you need to know about your premium audio and home cinema experience.
What is the standard shipping timeframe for high-end audio equipment?
Most orders are processed within 1-2 business days. Due to the delicate nature of premium electronics, standard ground shipping typically takes 3-7 business days, while specialized freight for larger items like floor-standing speakers may take slightly longer.
Do you offer professional installation services?
Yes, SKY by Gramophone provides expert consultation and professional installation services for home theater systems and integrated audio solutions. Please contact our support team to schedule a site survey or virtual consultation.
What is your return policy for electronics?
We offer a 30-day return policy for most products in their original packaging. Please note that certain items, such as in-ear headphones or custom-installed equipment, may be subject to restocking fees or health-related restrictions.
Does my purchase include a manufacturer warranty?
Absolutely. As an authorized dealer for all brands we carry, every product sold by SKY by Gramophone comes with a full manufacturer's warranty. We also offer extended protection plans for additional peace of mind.
How can I track my order?
Once your order ships, you will receive an email confirmation containing your tracking number and a link to the carrier's website. You can also view your order status by logging into your account on our website.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and specialized financing options through Affirm to help you build your dream system over time.